Frequently Asked Questions
Everything you need to know about your home and woodworking journey with Carbatec.
What are your standard shipping times and costs?
We offer nationwide shipping across Australia and New Zealand. Standard delivery typically takes 3-7 business days depending on your location. Shipping costs are calculated at checkout based on the weight and dimensions of your order.
Do you offer a warranty on machinery and tools?
Yes, all Carbatec machinery and power tools come with a comprehensive manufacturer's warranty, typically ranging from 1 to 3 years. Please refer to the specific product page for individual warranty details.
Can I return an item if I change my mind?
We accept returns for change of mind within 30 days of purchase, provided the item is unused, in its original packaging, and in resaleable condition. Please note that return shipping costs are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, Amex), PayPal, and flexible payment options including Afterpay and Zip Pay for eligible orders.
How can I track my order once it has been placed?
Once your order has been dispatched from our warehouse, you will receive an email notification containing a tracking number and a link to the courier's website to monitor your delivery progress.
Do you offer technical support for tool setup?
Absolutely. Our team of experts is available via phone or email to assist with technical queries, product assembly, and troubleshooting to ensure you get the best performance from your Carbatec tools.